Want to Hire a Wicked Camper, but have a few questions?
Booking & Payments
What payment methods do you accept?
We accept Visa and Mastercard (Debit and Credit). We DO NOT accept Cash or American Express at any of our depots.
What is a Bond (Security Deposit)?
A Bond is a security deposit payable at the time of vehicle pickup to cover potential fines, damage, etc.
- No Cash: Depots do not accept cash; a valid Visa or Mastercard must be used.
- Refunds: The bond is released after the vehicle is returned in acceptable condition. This generally takes up to 30 days to process.
Note: The amount varies depending on your chosen liability reduction option.
License Requirements
For Australian & NZ Drivers
All Drivers must be at least 18 Years of Age. Red & Green P-Plates are fine, however additional fees apply.
4WD vehicles (AU): Driver must be 21+.
For International Drivers
All Drivers must be at least 18 Years of Age. It is a legal requirement in New Zealand that anyone using an international licence/translation must also be carrying their original licence.
Some customers may require a translated version of their International Drivers License.
Vehicle Features
What is included in the campervan?
Our campers generally include the essentials to be self-sufficient on your roadtrip:
Are the vans Automatic or Manual?
It depends on the location and vehicle category:
Our fleet is a mix. You must request an Automatic vehicle at the time of booking (availability limited and fees may apply).
On The Road
Do you provide Roadside Assistance?
Yes. Roadside Assistance is available for mechanical issues.
However, a call-out fee applies for human error (e.g., keys locked in the car, flat battery due to lights left on, tyre changes, or running out of fuel).
Is mileage/kilometers unlimited?
USA & Canada: NO. Daily hire includes 100 Miles (160km). Excess is charged at approx $0.25 per mile/km.
Australia: YES Unlimited Kilometres on the East Coast and Tasmania. Other regions (WA, NT) may have limits — check your rental agreement.
New Zealand: YES Unlimited Kilometres included.
Note: This allowance is subject to the terms of use. If you travel outside the Permitted Area of Use or commit a contract breach, the allowance reverts to a Limited 250km/day.
Are pets allowed in the campervan?
Yes. Most of our campers are pet friendly. Please ask our staff when booking to ensure availability.
A pet bond of $300 will be added to your booking.
Can I drive on unsealed (dirt) roads?
2WD Vehicles: Permitted on unsealed roads for up to 10km (e.g. short access roads to campgrounds). Extended unsealed road travel is prohibited.
4WD Vehicles (AU): Permitted on unsealed roads, but off-road driving (beaches, fields) is prohibited.
Logistics & Maps
Do you offer Airport Pickup?
NO We do not provide airport transfers.
Most depots are accessible by public transport or taxi. You must make your own way to the depot.
Where am I prohibited to go? (Area Maps)
- Australia: View the Australia Area of Use Map
- New Zealand: View the New Zealand Area of Use Map
North America: Travel to Mexico is strictly prohibited. Burning Man festival requires a specific Area of Use fee.